What is a cookie ?


A cookie is a small file that the website deposits on your computer’s hard drive during your first visit. This small file makes it possible, in particular, to indicate to the Internet site when you return there. Cookies are not malicious in themselves.



What is the purpose of a cookie ?


The use of cookies must meet specific purposes. It can be used to determine how often a user visits the website and to provide personalized content. We use them, in particular, to improve the customer experience.



What types of cookies are used by Tenor ?


Tenor uses different types of cookies to operate its website.

Certain technical cookies enable you to authenticate yourself and speed up your browsing on the website. Other cookies, known as “audience measurement” cookies are used to compile website audience statistics (number of visits to the site, number of pages viewed, etc.).

Tenor uses the following cookies:

Audience measurement cookies

  • Google Analytics

Cookies intended to improve the interactivity of the website

  • SalesIQ (chat)

In addition, cookies linked to the services of third-party sites may be generated. This is, for example, the case of LinkedIn sharing buttons.



How do I configure the use of cookies?


By default, your browser accepts the use of cookies on the website. You can configure your browser to accept or refuse cookies, systematically refuse all cookies or request that your consent be required for each cookie encountered during your navigation.

You can disable cookies as follows:




For the Edge browser :

  1. Choose the “Tools” menu and then “Internet Options”.
  2. Click on the “Privacy” icon
  3. Select the desired level with the cursor

For the Google Chrome browser :

  1. Go to the Chrome / Preferences menu
  2. Click on “Show advanced settings
  3. Click on “Content settings…” in the privacy section
  4. Click “Cookies and site data…” in the new window
  5. Click on ” Delete all ” and validate by clicking on ” OK “.

For the Safari browser :

  1. Go to the Safari menu / Preferences
  2. Click on “Confidentiality”.
  3. In “Block cookies”, check “Always”.

For the Mozilla Firefox browser :

  1. Choose the “Tools” menu and then “Options
  2. Click on the “privacy” icon
  3. Locate the “cookie” menu and select the options that suit you




The lifetime of cookies

The scope of the consent you have given by accepting the use of cookies must be limited in time. Thus, the legal validity period of consent to the deposit of cookies is 13 months maximum. At the end of this period, your consent will be requested again.



What the law says

In application of the French Data Protection Act and the General Regulation on the Protection of Personal Data, the tracers (cookies or others) requiring a collection of consent can not be deposited or read on a terminal, until the person has given his explicit and prior consent.



What are your rights ?

You can withdraw your consent to a particular cookie at any time. You may exercise your rights of access, rectification or deletion by sending an e-mail to the following address: or by post to “Tenor, 5 Rue des Anciennes Tanneries, 69600 Oullins”, specifying the subject of your request and enclosing a copy of your identity document.


For more information about our services, please contact our teams.